Performance Measurement Solutions for Executives

People in organizations often feel they are data rich and information poor, collecting and reporting lots of meaningless data yet lacking what they need to make key decisions. In situations like these, people are constantly complaining they do not know what is important or how they are performing. When information does come forth, it is not relevant, “too little, too late,” or the decision makers deny the conclusions because they don’t trust the data.

Experienced measurement consultants approach measurement holistically by integrating the contributions of multiple disciplines. They understand that “audience + purpose = design”, and use that equation along with the engineering design process to craft measures that fit the situation. They believe data converted to information can be meaningful without being difficult or complex to collect. They have an approach that is robust and works on any scale. Finally, they blend qualitative and quantitative indicators to help guide decisions.

Working with a measurement expert to build useful measures can lead to a different decision making experience. When the question “What’s important to us and how are we doing?” is asked, the answer is visible to everyone. Each person understands how they fit into the big picture. Timely, accurate, trustworthy, and complete information is available to help people answer the questions that used to keep them up at night. Members of the organization have an ongoing source of performance data, allowing quick responses to “unexpected” questions with little additional effort.

• Better decisions
• Improved quality
• Enhanced effectiveness
• Increased revenues
• Demonstrated impact
• Picture of the current state
• Appreciation of the past
• Clarity for the desired state
• Defined priorities
• Buy-in across the enterprise